Quality

ComplaintsAt our organization, we prioritize customer satisfaction and strive to provide the best possible service. However, despite our efforts, it may happen that you are not completely satisfied. In such cases, you are welcome to file a complaint. Rest assured, we take all complaints seriously and will work together with you to find a suitable solution. Your feedback also helps us to improve our services.

What can you do?You can submit your complaint via email to our secretariat at: info@faceinstitute.nl. Please describe your complaint as clearly as possible, including details about the treatment(s), practitioner(s), location, and time(s) involved. We will contact you as soon as possible and do our utmost to resolve the issue to your satisfaction.

Complaints OfficerIf, for any reason, we are unable to resolve the matter together, you can contact our external complaints officer. This officer is independent and will handle your complaint with the utmost care. They can be reached at klachtenengeschillen@dokh.nl or by phone at 072-520 8325.